Supplier, Input, Process, Output, Customer (SIPOC)

Businesses take in inputs from suppliers. Value is added to those inputs through an internal process which provides outputs to customers.

One has to consider all the “moving parts” of the organizational system.






Raw Materials

Human Resources

Financial Resources



Transforming Inputs to Outputs

Tools; Enabling Systems; Skills; Structure; Style; Symbols

Goods / Services

Employee Behavior

Profits / Losses

Waste / Pollution


(McShane, 2005. p.22) Italicized words added by the author

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Staffing a Startup: Getting to Operations

As an entrepreneur, you’ve been fighting the good fight and trying to get your business started. You’ve done well. Now, it’s time to get some more help. You are probably driven to address a very near-term, specific problem. That’s a necessity of developing your product.

Keep in mind that investors look at how you are operating the business as well your technical progress. Keep a long-term perspective in mind. As your product matures and proceeds to being sold, you need to staff several functional organizations.

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Conducting Teleconferences

We can’t always be in the same parcel of geography with everyone we need in a meeting. Technology has given us tools that allow us to connect cheaply for the spoken part of a meeting.

All too many people have difficulty with telephone conferences. Conducting and participating in one is different than a face-to-face meeting. The following tips and tricks can help:

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Small Business Accounting

Why are businesses in business? They’re in business to make money. Every last one of them. Nothing happens without money. Money comes in. Money goes out. Some of it hangs around as assets and profits. Somebody’s got to keep an eye on all that money. The Finance and Accounting departments play that role. Some of their functions and tools follow:

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